terms & conditions

CUSTOMER CARE

Questions or Concerns: If you have any questions about your order, our products, or general inquiries, feel free to contact us at hello@hmbcandle.com. We aim to respond within 48 hours.
Product Quality: We take pride in our hand-poured candles, and we stand behind the quality of our products. If you have any issues with your purchase, please refer to our Return & Refund Policy.
Order Tracking: Once your order is shipped, you will receive an email with a tracking number. If you experience any issues with tracking your order, contact us for assistance.

Privacy & Safety

Information Collection: We collect personal information (such as name, address, email, and payment details) solely for processing orders, shipping, and improving our services. We do not share your personal information with third parties, except as necessary for fulfilling your order (e.g., shipping partners).
Data Protection: We use secure encryption (SSL) technology to protect your personal and payment information during online transactions.
Cookies: Our website uses cookies to enhance your browsing experience. By using our website, you agree to the use of cookies. You can control cookie settings in your browser preferences.
Third-Party Links: Our website may contain links to external sites. We are not responsible for the privacy practices or content of such third-party sites.

Eligibility: If you are a retailer interested in carrying our products, please reach out to us at hello@hmbcandle.com. Provide details about your store, location, and the products you are interested in.
Wholesale Pricing: Wholesale pricing is available upon request. We require a minimum order quantity for all wholesale purchases.
Exclusive Agreements: If you are interested in exclusive rights to our products within a certain region, please inquire about exclusivity terms.
Payment Terms for Wholesale Orders: Payment for wholesale orders is due according to the terms agreed upon and as specified in our Purchase Agreement.